Legal

Gift Stay Terms & Conditions

Solwyn · Last updated: [DATE]

These Terms govern the purchase and redemption of a Solwyn Gift Stay. They form part of our [Booking Terms and Conditions], which apply in full to any stay booked with a Gift Stay code. Where the two conflict on a matter specific to Gift Stays, these Terms prevail.

Two different people are covered by these Terms. If you buy a Gift Stay, you are the Purchaser. If you receive one and use it, you are the Recipient. Some rights belong to one and some to the other, and we say which throughout.

1. What a Gift Stay is

A Gift Stay is a prepaid credit, issued as a unique alphanumeric code, redeemable against the cost of a stay booked through solwyn.co.

It is not a booking, a reservation, or a guarantee that any particular property will be available on any particular date. It is a credit that can be applied to a booking once one is made.

A Gift Stay is denominated in euros and holds its face value for the period described in Section 5. It is not a currency, does not earn interest, and is not a payment instrument or electronic money.

2. Buying a Gift Stay

Who can buy. You must be at least 18 and have legal capacity to enter contracts.

Values. Gift Stays are available in the values shown at the point of sale. [Insert the denominations you offer, or state that any value between €X and €Y may be chosen.]

Payment. Payment is processed by Stripe. Solwyn does not store card details.

Delivery. The code is sent by email to the address you specify, either immediately or on a scheduled date you choose. Delivery to a scheduled date is subject to your having given us a correct address — we cannot recover a code sent to an address you mistyped, though we will do what we reasonably can to help.

You are responsible for the security of the code once delivered. Treat it as you would cash. We cannot replace a code that has been lost, deleted, intercepted or shared with someone who then uses it, unless the loss results from a failure on our part.

Confirmation. We will send you confirmation of purchase on a durable medium, including the code, its value, the redemption period, and these Terms.

3. Your right to withdraw — Purchasers only

You have 14 days to change your mind about buying a Gift Stay.

The period runs from the day the Gift Stay is delivered. To withdraw, write to hello@solwyn.co quoting the code, or use the model withdrawal form annexed to these Terms. We will refund the full purchase price to your original payment method within 14 days of receiving your notice.

This right applies only while the code remains unredeemed. Once the Recipient has applied the code to a confirmed booking, the accommodation exclusion in Article 103(l) TRLGDCU takes effect, the withdrawal right ends, and the booking’s cancellation policy governs instead.

We suggest not gifting a Gift Stay you may want to withdraw from — once the Recipient books, the decision is theirs, not yours.

4. Non-refundable after 14 days

Once the 14-day withdrawal period has passed, a Gift Stay is non-refundable and cannot be exchanged for cash, in whole or in part.

This applies whether or not it has been redeemed, and applies equally to the Purchaser and the Recipient.

The only exceptions are those set out in Section 9, and any refund we are legally obliged to make.

5. Redemption period — please read this carefully

A Gift Stay must be used to confirm a booking within 11 months of its issue date. The issue date is shown on the code and in the confirmation email.

The stay itself does not have to take place within 11 months. You must book within 11 months. The dates you book can fall outside that window — a code issued in March 2027 can be used in February 2028 to book a stay in July 2028.

This distinction is deliberate. We wanted a period that works commercially without penalising someone who plans a long way ahead, or who is gifted a stay in winter for a summer they haven’t scheduled yet.

We will remind you. We send a reminder to the Recipient’s email address at 60 days and again at 14 days before the redemption period ends, provided we hold a valid address.

If the period expires. Where a Gift Stay has not been used to confirm a booking within 11 months, write to us. We will extend the period by a further [3 months] on request, once per code, at no charge. We would rather you took the stay than that we kept the money.

We reserve our position beyond a single extension, but we will not treat an unredeemed code as forfeited without first contacting the Recipient and the Purchaser at the addresses we hold.

6. How to redeem

Enter the code at the payment step when booking through solwyn.co, or quote it in writing to hello@solwyn.co if you are booking by enquiry.

Availability. Redemption is subject to the property being available for your dates. A Gift Stay does not reserve or hold availability, and it does not give priority over other guests. Rural properties with few rooms fill early — book well ahead, particularly for summer.

Where the stay costs more than the Gift Stay. You pay the difference at the time of booking, by card.

Where the stay costs less. [Choose one and delete the other:]

One code per booking. [Confirm whether multiple codes can be combined. If they can’t, say so at the point of sale too.]

Not exchangeable for cash, credit, or any other Solwyn product.

7. Who can use it

A Gift Stay is transferable. The Recipient may pass it to someone else, and we will treat whoever holds the code as entitled to use it.

We do not verify the identity of the person redeeming a code. If a code is used without your permission, we may not be able to reverse the booking or recover the value. Tell us immediately if you believe a code has been compromised and we will freeze it while we investigate, though we cannot promise recovery.

Resale is prohibited. Gift Stays may not be sold, auctioned, or offered as a prize or inducement in any commercial promotion without our prior written consent. We may cancel without refund any code we reasonably believe has been resold or obtained fraudulently.

8. Once a booking is made

From the moment a Gift Stay is applied to a confirmed booking, that booking is governed by our [Booking Terms and Conditions] and the cancellation policy of the property, exactly as if it had been paid for by card.

Where a booking paid for with a Gift Stay is cancelled and a refund is due, the refund is made as credit restored to the Gift Stay code, not as cash — including where the cancellation is within a fully refundable window. The restored credit remains usable for the remainder of the original redemption period, or for [3 months] from the cancellation, whichever is longer.

Where the booking cost more than the code and you paid a difference by card, the cash element of any refund is returned to your card, and the Gift Stay element is restored to the code.

Where the host cancels, Section 5 of the Booking Terms applies. You may take a comparable alternative property, or have the full value restored to the code. Where you would prefer a cash refund in these circumstances, ask us — a host cancelling on you is not a reason to hold you to a credit.

9. When we will refund despite Section 4

We will refund a Gift Stay in cash, notwithstanding Section 4, where:

Requests are made to hello@solwyn.co. We respond within [one month].

10. Solwyn ceasing to trade

If Solwyn ceases operating the platform, we will notify Gift Stay holders at the addresses we hold, allow a reasonable period for redemption against remaining availability, and refund unredeemed value so far as our assets permit.

Be aware that a prepaid Gift Stay is not protected against our insolvency. It is an unsecured claim. [If you intend to hold Gift Stay funds separately from operating cash, say so here explicitly, and do it.]

11. Changes to these Terms

We may amend these Terms for Gift Stays issued after the date of amendment. The Terms applying to your Gift Stay are those in force on the date it was issued, and we will not change the value, redemption period or refund position of a code already sold.

12. Data protection

Where you buy a Gift Stay for someone else, we process the Recipient’s name and email address to deliver it. We do this on the basis of our legitimate interest in fulfilling your purchase.

Please make sure the Recipient is expecting it, or at least would not object to receiving it. We use their address to deliver the code and to send redemption reminders. We do not add Gift Stay recipients to our newsletter or marketing lists unless they subscribe themselves.

Full detail is in our Privacy Policy.

13. Complaints

Write to hello@solwyn.co with the code and a description of the problem. We acknowledge within [5 working days] and respond substantively within [one month].

If you remain dissatisfied, Section 15 of our Booking Terms sets out your options. The European Commission’s Online Dispute Resolution platform was discontinued on 20 July 2025 under Regulation (EU) 2024/3228; a list of certified alternative dispute resolution bodies is at consumer-redress.ec.europa.eu.

14. Governing law and jurisdiction

Spanish law applies. As a consumer resident in the EU you may bring proceedings in the courts of your own domicile and may only be sued there, under Article 18 of Regulation (EU) 1215/2012. Nothing here deprives you of mandatory consumer protection in your country of residence.

Annex — Model withdrawal form

Complete and return this form only if you wish to withdraw from the purchase of a Gift Stay within 14 days. You may also simply write to us.

To: Solwyn, S.L., [ADDRESS], Barcelona, Spain — hello@solwyn.co

I hereby give notice that I withdraw from my contract for the purchase of the following Gift Stay: